Last Updated: 19 October 2026
At WOODVIR, we aim to make your shopping experience simple, reliable and convenient.
We ship orders from our Australian inventory and work with delivery service providers to bring our products to your doorstep.
This Shipping & Delivery Policy explains our order processing, shipping options, delivery estimates, tracking and other important delivery information.
WOODVIR currently focuses on deliveries within Australia.
Orders are dispatched from our Australian inventory and delivered through third-party courier and shipping providers.
Delivery availability may vary depending on your postcode, location, product size and courier service coverage.
Some remote or regional locations may have limited delivery options or additional shipping requirements.
If we are unable to deliver to your address, we will contact you to discuss available options.
We aim to prepare and dispatch orders as promptly as possible after payment has been successfully received.
Order processing takes place on business days, excluding weekends and public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next business day.
Processing times may be longer during promotional periods, peak shopping seasons or circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation where tracking information is available.
Shipping charges are calculated based on the delivery options available for your order and will be displayed during checkout.
Where a free shipping promotion or minimum order threshold applies, the relevant eligibility requirements will be displayed on our website or at checkout.
Any free shipping offer is subject to the terms stated at the time of purchase.
Additional shipping charges may apply to certain remote locations, oversized items or special delivery requirements, where clearly disclosed before the order is placed.
The total shipping cost will be confirmed before you complete your purchase.
WOODVIR aims to process orders within 2–3 business days after successful payment confirmation.
Once dispatched, delivery times will vary depending on the destination, courier service and local delivery conditions.
As a general guide, estimated transit times may be:
Metropolitan areas: approximately 2–5 business days.
Regional areas: approximately 3–8 business days.
Remote areas: approximately 5–12 business days or longer.
These transit estimates are indicative only and are not guaranteed delivery dates.
Order processing time is separate from shipping transit time. Weekends and public holidays may affect both processing and delivery schedules.
Delivery delays may occur due to weather conditions, courier network disruptions, peak shopping periods or other circumstances outside our reasonable control.
WOODVIR works with third-party shipping and courier providers to deliver orders across Australia.
Depending on the destination, shipment size and available services, delivery partners may include Aramex and other Australian courier networks.
Once your order has been dispatched, we will provide tracking information by email where tracking is available.
You can use the tracking details provided to check the progress of your shipment through the relevant courier’s tracking service.
Tracking updates may take some time to appear after the shipment has been collected or processed by the courier.
If you have concerns about your delivery, please contact us at info@woodvir.com.
Customers are responsible for providing accurate and complete delivery information at checkout.
Please ensure that your delivery address, postcode, contact details and any relevant delivery instructions are correct before placing your order.
If you notice an error in your shipping details, please contact us as soon as possible.
We will make reasonable efforts to assist with address changes before dispatch, but changes cannot always be guaranteed once an order has been processed or shipped.
If a delivery is unsuccessful, the courier may arrange redelivery, collection from a designated location or return of the parcel to the sender.
Additional charges resulting from incorrect address details or failed delivery attempts may apply where reasonable and permitted by law.
Nothing in this section limits your rights under the Australian Consumer Law.
We take care when preparing and dispatching your order. However, delivery issues can occasionally occur.
If your parcel has not arrived within the estimated delivery timeframe, please contact us at info@woodvir.com with your order number.
We will assist you by reviewing the tracking information and, where appropriate, contacting the delivery provider.
If your parcel appears to have been lost during transit, please notify us so that we can investigate with the courier.
Where goods are lost before delivery and WOODVIR remains responsible for their delivery, we will provide an appropriate remedy in accordance with applicable Australian consumer law.
If your order arrives damaged, please contact us as soon as reasonably possible.
Where available, include photographs of the product and packaging to help us assess the issue.
We will review the circumstances and arrange an appropriate remedy in accordance with our Returns & Exchanges Policy and applicable consumer guarantees.
Delivery services to certain remote or regional areas may be limited.
Where an address is not supported by our available courier services, we will contact you to discuss alternative arrangements or provide a refund where delivery cannot be fulfilled.
Any additional delivery charges must be agreed upon before they are applied.
Some courier services may not support deliveries to PO Boxes or parcel lockers.
Where these delivery options are unavailable, we may request an alternative residential or business address.
Order processing and delivery may take longer during public holidays, major promotional events and peak shopping seasons.
We will make reasonable efforts to communicate significant delays affecting your order.
WOODVIR may update this Shipping & Delivery Policy from time to time to reflect changes in shipping services, delivery coverage, operational requirements or applicable laws.
Any revised policy will be published on this page with an updated “Last Updated” date.
The shipping charges and delivery conditions applicable to your purchase will be those disclosed and agreed upon at the time of checkout, subject to applicable law.
For assistance with shipping or delivery enquiries, please contact us at info@woodvir.com.
Have a question about shipping, tracking or your order? Our team is here to help. Please include your order number when contacting us.
Email：info@woodvir.com
