Last Updated: 19 October 2026
At WOODVIR, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit woodvir.com, create an account, purchase our products or contact us.
We are committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.
WOODVIR is an online homeware brand operated in Australia by South Macros Investment Pty Ltd.
Website: https://woodvir.com
Email: info@woodvir.com
This Privacy Policy applies to personal information collected through our website and related customer services.
Depending on how you interact with our website, we may collect:
Your name, email address and telephone number.
Billing and shipping addresses.
Order details and transaction records.
Account registration information.
Customer service enquiries and correspondence.
Marketing preferences.
When you visit our website, we may collect:
IP address and browser information.
Device and operating system information.
Pages visited and website interactions.
Referral sources and session information.
Cookies and similar technical information.
We may use your personal information to:
Process and fulfil orders.
Arrange payment, shipping and delivery.
Manage customer accounts.
Provide customer support.
Send order confirmations and service notifications.
Improve website functionality and security.
Detect and prevent fraudulent activity.
Send marketing communications where permitted by law.
Meet applicable legal and regulatory obligations.
Our website uses WooCommerce to manage online purchases and customer orders.
Payments may be processed through third-party payment service providers. These providers may collect and process payment information in accordance with their own privacy policies.
We receive transaction information necessary to confirm payments, manage orders and provide customer support.
We do not intend to store complete payment card numbers or card security codes on our website servers.
To process and deliver your orders, we may share necessary personal information with shipping, courier, warehousing and fulfilment service providers.
This information may include:
Your full name.
Delivery address.
Contact telephone number.
Email address, where required for delivery notifications.
Order details relevant to fulfilment and delivery.
We use this information to arrange shipping, provide tracking updates, manage returns and resolve delivery-related enquiries.
Our delivery partners may process this information in accordance with their own privacy policies and applicable legal requirements.
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences and understand how visitors interact with online services.
WOODVIR may use cookies and similar technologies for the following purposes:
Essential Cookies: To support shopping cart functionality, customer login, checkout and website security.
Functional Cookies: To remember customer preferences and improve website usability.
Analytics Cookies: To understand website traffic, visitor behaviour and website performance, where analytics services are enabled.
Marketing Cookies: To measure advertising effectiveness and support relevant marketing activities, where such technologies are enabled.
You can manage or disable cookies through your browser settings and any cookie preference controls made available on our website.
Please note that disabling essential cookies may affect certain website features, including account login, shopping carts and checkout functionality.
Third-party services integrated with our website may also use cookies or similar technologies, subject to their own privacy policies.
WOODVIR may send promotional communications about our products, new collections, special offers and brand updates where you have subscribed or where otherwise permitted by applicable law.
Marketing communications may include:
New product announcements.
Exclusive offers and promotional discounts.
Brand news and product updates.
Customer loyalty and repeat-purchase rewards.
You can opt out of promotional email communications at any time by using the unsubscribe link provided in the message or by contacting us at info@woodvir.com.
Opting out of marketing communications will not prevent us from sending essential transactional emails, including order confirmations, delivery notifications and account-related information.
To operate our online store and provide customer services, we may share relevant personal information with trusted third-party service providers.
Depending on the services used, these may include:
Website and Hosting Providers: For website operation, maintenance and technical support.
Payment Service Providers: To securely process transactions and manage payments.
Shipping and Fulfilment Partners: To arrange deliveries, returns and logistics services.
Customer Support Platforms: To manage customer enquiries and live chat communications.
Email Service Providers: To deliver transactional and permitted marketing communications.
Analytics and Advertising Providers: To measure website performance and marketing effectiveness, where enabled.
Professional Advisers: Including accountants, legal advisers and other professional service providers where reasonably necessary.
We may also disclose personal information where required or authorised by applicable law.
We do not sell customers’ personal information as a standalone commercial product.
We take reasonable steps to ensure personal information is handled appropriately when shared with service providers, subject to applicable legal requirements.
WOODVIR operates an online retail business in Australia and may work with service providers and business partners located outside Australia.
Depending on our operational arrangements, personal information may be stored, accessed, processed or disclosed outside Australia, including through website hosting, customer support, payment processing, technology services and other business operations.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the disclosure complies with applicable Australian privacy laws, including relevant requirements under the Australian Privacy Principles where they apply.
The countries in which overseas recipients are likely to be located depend on the service providers and business arrangements in use.
For further information about overseas handling of your personal information, please contact us at info@woodvir.com.
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
Secure website connections.
Access controls for customer and administrative information.
Website security and maintenance procedures.
Appropriate security arrangements with third-party service providers.
Measures to identify and respond to potential security incidents.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to:
Process and fulfil orders.
Manage customer accounts.
Provide customer support.
Meet accounting, taxation and other legal obligations.
Handle returns, disputes and warranty enquiries.
Maintain appropriate business records.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete, out of date or misleading.
To submit a request, please contact:
Email: info@woodvir.com
We may ask you to verify your identity before processing certain requests.
Access or correction requests will be handled in accordance with applicable legal requirements.
If you believe your personal information has been handled inappropriately, you may submit a privacy complaint by contacting us at info@woodvir.com.
Please provide sufficient details to help us understand and investigate your concern.
We will review your complaint and aim to respond within 30 days.
If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
OAIC Website: https://www.oaic.gov.au
We may update this Privacy Policy from time to time to reflect changes in our business operations, website services, technology or applicable legal requirements.
When changes are made, the revised Privacy Policy will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to submit a privacy complaint, please contact our team.
Email: info@woodvir.com
Operated by: South Macros Investment Pty Ltd
