Privacy Policy

Last updated：10 November 2025

1. About Us (Data Controller)

South Macros Investment Pty Ltd

ABN: 43 661 084 779

Registered Address:  Chatswood NSW 2067, Australia

Email: info@woodvir.com

This Policy applies to all products and services offered under our brands, including “WOODVIR” and “NOVAGRACE”.

2. Information We Collect

2.1 Information You Provide

We may collect:

  • Name
  • Email Address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party providers; we do NOT store full card numbers)
  • Order details and purchase history
  • Customer support messages and enquires

2.2 Automactically Collected Information

When you browse our website, we may collect:

  • IP address
  • Browser and device information
  • Pages viewed and time spent
  • Referring URL
  • Cookies and tracking data

2.3 Cookies & Tracking Technologies

We use cookies to enable website functionality, manage your shopping cart, conduct analytics (e.g., Google Analytics), and support advertising and remarketing (e.g., Meta Pixel, TikTok Pixel). You may disable cookies through your browser settings, though some features may not function properly.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Manage payments
  • Deliver products
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance and user experience
  • Enable analytics and advertising
  • Prevent fraud or security issues
  • Comply with legal and tax obligations in Australia

We do NOT sell your personal information

4. Sharing Your Information

We may share certain information with trusted third-party partners as necessary to deliver our services, including:

  • Payment processors (Stripe, PayPal, WooCommerce Payments)
  • Logistics and fulfilment partners
  • Hosting and security providers
  • Email and SMS communication platforms
  • Analytics and advertising platforms

We may also disclose information when required by law or to protect our rights.

5. International Data Transfers

We may transfer your information to service providers located outside Australia (e.g., for hosting or logistics). Where this occurs, we take reasonable steps to ensure the protection of your data, consistent with the Australian Privacy Principles (APPs).

6. Data Retention

We retain personal information only for as long as necessary for order fulfilment, legitimate business purposes, customer support, or legal and tax compliance. You may request deletion unless we are legally required to retain certain data.

7. Security

We implement reasonable security measures, including:

  • SSL encryption
  • Secure servers
  • Access restrictions
  • Monitoring for vulnerabilities

However, no method of transmission or storage is completely secure.

8. Marketing Communications

If you opt in, we may send promotional emails, product updates, and newsletters. You may unsubscribe at any time via the link in our emails or by contacting info@woodvir.com.

9. Your Rights

Under Australian privacy law, you may request to access, correct, or delete your personal information and withdraw consent to marketing communications. To exercise your rights, contact info@woodvir.com.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au.

10. Children‘s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

South Macros Investment Pty Ltd

Email: info@woodvir.com